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Exchange / Returns

Please see below our simple rules for returns

1. Full Priced Item(s) - 14 days from date of receiving the item to return any full priced item for refund or exchange

2. Sale item(s) - 7 days from date of receiving the item to return the items for store credit or exchange. Sale items may be exchanged for a different size of the same style if available, or for store credit in the form of a gift voucher code. Store credit is valid for one year from the date of issue.

3. The $25 flat rate shipping cost for international orders will not be included in your refund or store credit.

4. All products MUST be in original condition unworn and within the original packaging. This includes branded dust bags and shoe boxes.

If your item matches all of these conditions, please contact customercare@nmi.com.au to arrange a returns authorisation and label.

 

How to Return your items

1. Contact customercare@nmi.com.au to advise the reason for return and obtain a returns authorisation and a returns label

2. Simply print the Australia Post label and stick it on top of an Australia satchel, insert your Returns Authorisation and drop it off at your closest Australia post office.

3. If your item is an exchange, we will process the exchange and send the exchanged pair within 2-3 working days of receiving your returned pair

4. Please allow up to 7-10 working days for processing and for the funds to be returned to your account.

 

Cancellations & Returns Policy

For sale items, you must contact us within 7 days of receiving your order to obtain a Return Authorisation Number from our customer service department; items returned without appropriate documentation may be returned to sender and at your own expense.

For non sale items, you must contact us within 14 days to obtain a Return Authorisation Number from our customer service department; items returned without appropriate documentation may be returned to sender and at your own expense.

Refunds and store credits will be issued for the price the item was purchased on original order.

Please allow up to 7-10 business days from the date we receive your item/s to process any refunds or exchanges.

Refunds can only be refunded via the original form of payment.

All shoes must be tried on a carpeted surface before wear, until you are certain you are keeping them.

They must not be damaged and/or altered or used as the external parcel for the return shipment. All packaging must remain unmarked. Items that have any sign of use or wear will be returned to the customer.

Any alterations such as the addition of non-slip soles by a third party voids any warranties (whether implied or expressed) including manufacturing faults. We are not liable for any alterations undertaken by third parties.

We are not responsible for any duty reimbursement in the case of international purchases.

Items shipped internationally that are pending customs clearance where the customer refuses to pay the import taxes will forfeit their original shipping costs. Import duty and taxes are the customer’s responsibility.

Outside the specified window above, we will only reimburse your monies (including return postage costs) in the event that the goods purchased are defective, provided the fault is not due to wear and tear and is a manufacturing fault. This will be determined on the return of the item and after assessment. Returns will not be honoured if the item has been mistreated.

NMI reserves the right to charge postage once a customer has taken advantage of more than 3 shipments for same credited amounts.