Shipping Policy

Cost

$10.00 flat rate shipping for all Australian Domestic orders under the value of $150.00.

Free shipping for all Australian Domestic orders over $150.00

Delivery Time

We utilise Startrack Couriers for all Australian Orders.

Orders are generally dispatched within 2 working days of being placed, if placed before 1pm on a business day. Orders placed after 1pm will be processed the next business day.

**** Same day delivery special service; only available at select times and on select styles. Same day delivery is currently only available to postcode 2000 for orders placed before 12 noon. Customer service will contact you if we are not able to deliver your order the same day.****

Delivery can take between 2-5 Business Days, Mon-Fri, Ex Public Holidays from the date of purchase.

Please note that during peak holiday seasons, there may be unforeseen delays that are out of our control, please allow for extra time for your parcel to be delivered in this period.

Tracking details will be emailed to you once your order has been dispatched, simply check online with Startrack Couriers for tracking information

A signature is required upon delivery, we therefore recommend that you are at home or utilise a work address.

We are not able to ship to Post Office (P.O.) boxes.

If you are not available to sign for and receive your parcel, please contact the nominated courier service to arrange for re-delivery. If the item remains undelivered and is returned to us, you will be required to pay an administrative fee of $15.00 before the shoes are resent.

International Shipping

Cost

All Currency is in Australian Dollars AUD.

We ship internationally and at a flat rate to:

New Zealand: $25.00

United States: $30.00

United Kingdom: $40.00

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country or the country you’ve requested shipping to. You (the purchaser) are responsible for any additional charges which are incurred for Customs clearance. We have no control over these charges and cannot predict what they may be, Customs policies vary from country to country, and we recommend that you contact your local Customs Office for further information.

Delivery Time

We utilise DHL Express for our International Shipping.

Orders are generally dispatched within 2 working days of being placed

We ship from our Australian warehouse, as such any items shipped internationally may be subject to import duties and taxes. You (the purchaser) are responsible for any additional charges which are incurred for Customs Clearance. New Zealand customers can obtain an estimate here http://www.whatsmyduty.org.nz/whats-my-duty Customs policies vary from country to country, we recommend that you check with your local Customs Office for further information.

Delivery can take between 3-10 Business Days, Mon-Fri, Ex Public Holidays from the date of purchase.

Tracking details will be emailed to you once your order has been dispatched, simply check online with DHL Express to track your parcel.

A signature is required upon delivery, we therefore recommend that you are at home or utilise a work address.

We are not able to ship to Post Office (P.O.) boxes.

If you are not available to sign for and receive your parcel, please contact the nominated courier service to arrange for re-delivery. If the item remains undelivered and is returned to us, you will be required to pay an administrative fee of $30.00 before the shoes are resent.

There may be unforeseen delays in the delivery of your parcel, such as Customs, these delays our outside of our control. If you have any concerns regarding the delivery of your parcel please have your tracking number ready and contact your local DHL Express for assistance.

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Size Guide

EU UK/AUS US Foot Length (mm)
39 5 6 23
39.5 5.5 6.5 23.5
40 6 7 24
40.5 6.5 7.5 24.5
41 7 8 25
41.5 7.5 8.5 25.5
42 8 9 26
42.5 8.5 9.5 26.5
43 9 10 27
43.5 9.5 10.5 27.5
44 10 11 28
44.5 10.5 11.5 28.5
45 11 12 29
46 12 13 30

To merasure your feet, stand on a level floor with the back of your heels against a straight edge or wall.

1. Foot length

Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes.

Place an object with a flat egde straight across your toes with the edge touching the tip of your longest toe. Take the measurement (in millimeters) from the ruler where the flat edge crosses. This is your foot length measurement.

How to measure your foot

2. Selecting a shoe

If your foot measurement is halfway between sizes, select the larger size. You may find that one foot is longer than the other. This is quite normal.